Tag Archives: customer experience

How to Avoid Becoming Big Brother With Social Media

When it comes to customer service, where does the use of social media cross the line between helpful and creepy? We’re not naïve – as consumers, we have demonstrated our willingness to sacrifice privacy for convenience. We give Facebook personal

Announcing Hubspot 3: The Future of Marketing

By Brian Halligan from @Hubspot We started this company because we saw an opportunity to help businesses break away from the traditional marketing playbook and attract better quality leads through inbound marketing. In the first five years of HubSpot, we

3 Things We Can Learn From Sephora and the E-commerce Experience

For a long time, Nordstrom has been leading the pack in terms of customer experience both in-store and online. According to digital think-tank L2, Sephora has now jumped ahead in the digital market because of its approaches not only to

Top 5 Reasons to Use Sage in the Workplace

Just in case you were wondering – below are just a few of the reasons that companies rely on Sage solutions. Extraordinary Customer Experience Sage has made strides in making customers’ experiences consistent by creating Sage Business Care – a

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