customer service Archives - Think, The Blytheco Blog

Empowering Customers and Improving Service Via Web Self-Service in SugarCRM

November 07, 2012 Alicia Anderson No comments

What if your customers could manage profile data, find answers to problems, and request and manage customer support cases via a modern, easy to use internet portal? Investments in post sales service can be a dual-edged sword. Spending too little in

Posted in: CRM Tags: customer service, sugarcrm

How to Build Community Among Your Customers

September 27, 2012 Alicia Anderson No comments

The bottom line is this: you cannot understand how to move your business forward until you understand your customers. Here are some good ways your business can listen to customers more effectively, while at the same time creating a feeling

Posted in: CRM Tags: advisory board, business executives, client rapport, customer relations, customer relationships, customer service, executive, feedback, forum, frequent buyer card, helpful resources, line staff, loyal customers, loyalty programs, relationship, Sugar, sugarcrm, User Group, webinars

How to Avoid Becoming Big Brother With Social Media

September 26, 2012 Alicia Anderson No comments

When it comes to customer service, where does the use of social media cross the line between helpful and creepy? We’re not naïve – as consumers, we have demonstrated our willingness to sacrifice privacy for convenience. We give Facebook personal

Posted in: Social Media Tags: company, consumer, customer, customer experience, customer service, customers, facebook, google search, how to, how to increase ROI, how to use social media, intelligence, optimization, quiz, search engine, slideshare, social media, youtube video

Make the Summer Workdays Fun – Free @SugarCRM Training Until July!

June 12, 2012 Alicia Anderson No comments

SugarCRM is as intuitive and easy-to-use system as you’re bound to run across when it comes to CRM. But we know that when you are starting out with a new system, or thinking about moving to a new system, change

Posted in: CRM Tags: CRM Training, CRM Webinars, custom fields, customer loyalty, customer service, customizations, engagement, how to, How to set up, Online Training, Sales Training, socialcrm, Sugar Admin, Sugar marketing, Sugar security, Sugar Set up, Sugar Setup, Sugar users, sugarcrm, SugarCRM marketing, SugarCRM security, webinars

Using Your Milkshake to Bring Customers To The Yard – #blyDEA No. 45

June 11, 2012 Alicia Anderson No comments

#JTBD – Jobs to be Done is the latest catchphrase when talking about customer relationships. Thinking about the job that your product does for your customer can help you get a new perspective on meeting their needs and marketing to

Posted in: #blyDEAs Tags: CRM, customer service, fast food, restaurants, social media, socialcrm, sugarcrm, Twitter, whitepaper

#blyDEA No. 47 – Your Net Promoter Score is a Great Predictor of Future Revenue

June 07, 2012 Apryl Hanson No comments

#SageSummit 2012 is now only 47 working days away! Yippie!! In light of this, we’ve decided to create virtual forums a la Twitter to provide a space so everyone can share or ask questions about their ideas (or #blyDEAs as

Posted in: #blyDEAs Tags: consumers, CRM, customer service, customers, engagement, loyalty, net promoter, NPS, retail, Small Business, social, social media, USAA

#blyDEA No. 48 – Good Data Structure = Good Business Success

June 06, 2012 Apryl Hanson No comments

The countdown to #Sagesummit 2012 continues and we’re continuing to share business ideas with our readers and followers as we encourage everyone to do by using the hashtag #blyDEA on Twitter. By doing this, everyone can see and follow your

Posted in: #blyDEAs Tags: business, CRM, customer service, data, demographics, ERP, hashtags, marketing, organization, sage summit, Small Business, social media, strategy, Twitter

#blyDEA No. 49 -Harnessing Social Pressure Can Help Your Business Big Time

June 05, 2012 Apryl Hanson No comments

As we continue to prepare for #sagesummit 2012, we are continuing to share our #blydea as we encourage others to share their business ideas as well so we can all benefit. If you want to learn more about how you

Posted in: Sage Summit Tags: blog, blogs, CRM, customer service, facebook, feedback, HR, jobs, LinkedIn, polls, rss, social, social media, Twitter, webinar, youtube

Change Management and the Top 10 Tips for Social CRM Deployment

June 01, 2012 Cortez No comments

By now it should be old news that the strength of social media depends entirely on the connections that are established. As each day passes though, more and more companies seem to be realizing that having a good social CRM

Posted in: CRM Tags: campaigns, change, change management, consumer feedback, contests, culture, customer loyalty, customer service, customers, facebook, foursquare, hospitality, hotels, LinkedIn, loyalty, marketing, social media, starwood, sugarcrm, Twitter, workplace

#BlyDEA No. 51: Your Brand is What Your Employees Think, Not What You Think!

June 01, 2012 Apryl Hanson No comments

We have just 51 days to count down to this year’s #SageSummit conference in which we will be making a big splash encouraging others over social media to share their ideas that they have either learned in their business or

Posted in: Sage Summit Tags: brand, branding, CEO, communication, CRM, customer service, employees, Management, marketing, social CRM, social media, workplace

Tag Archives: customer service

Empowering Customers and Improving Service Via Web Self-Service in SugarCRM

How to Build Community Among Your Customers

Make the Summer Workdays Fun – Free @SugarCRM Training Until July!

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