Tag Archives: customers

How to Avoid Becoming Big Brother With Social Media

When it comes to customer service, where does the use of social media cross the line between helpful and creepy? We’re not naïve – as consumers, we have demonstrated our willingness to sacrifice privacy for convenience. We give Facebook personal

SugarCRM and Hubspot: A Cost-Effective Integration

httpv://www.youtube.com/watch?v=j3muvq4WB0E SugarCRM, the world’s fastest growing customer relationship management (CRM) company, and HubSpot, the leading provider of inbound marketing software, today announced a packaged integration between the two systems to provide a complete, closed-loop inbound marketing solution. “The most successful

Sage ERP X3 Customer and Partner Cocktail Reception at #SageSummit

Mark your calendar and plan on joining the Sage ERP X3 Team at Sage Summit for a cocktail reception. Sage ERP X3 is planning a cocktail reception to welcome all of our customers and business partners to Sage Summit. This

Have You Ever Wanted to Attend a Tweetup?

Now is your chance. If you plan on attending Sage Summit, sign-up in advance to attend the Tweet-up that is right for you.  So what is a Tweetup? A Tweetup is an event where people who tweet on the social

Here’s a #blyDEA! Return the Favor, Return the Follow

When someone follows you – whether it be on Twitter, Facebook or Linkedin do you follow them back?  This subject has been at the center of much discourse over the past few years, where the arguments for not following someone back seem to

#blyDEA No. 47 – Your Net Promoter Score is a Great Predictor of Future Revenue

#SageSummit 2012 is now only 47 working days away!  Yippie!!  In light of this, we’ve decided to create virtual forums a la Twitter to provide a space so everyone can share or ask questions about their ideas (or #blyDEAs as

Change Management and the Top 10 Tips for Social CRM Deployment

By now it should be old news that the strength of social media depends entirely on the connections that are established.  As each day passes though, more and more companies seem to be realizing that having a good social CRM

How NetSuite Affects (and Improves) Software Companies

NetSuite provides an integrated software-as-a-service (saas) business management application for accounting and financials, enterprise planning, manufacturing, e-commerce, customer relationship management, and reporting. The core application provides functionality for order and billing management, global subsidiary and business unit management, and partner

With the Onset of Subscription based pricing, is an equipment lease becoming unnecessary?

As the software market continues to change, more publishers are offering subscription based pricing to help customers with cash flow and keep clients s in perpetual support role.   While the subscription covers the cost of the software, it does not

How to Crush Your Competition with Inbound Marketing

There is nothing more fun than thinking of ways to outsmart your competition. I don’t necessarily think of it as beating them as much as I personally like to be first. It is just a thing with me – and

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