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Change Management and the Top 10 Tips for Social CRM Deployment

June 01, 2012 Cortez No comments

By now it should be old news that the strength of social media depends entirely on the connections that are established. As each day passes though, more and more companies seem to be realizing that having a good social CRM

Posted in: CRM Tags: campaigns, change, change management, consumer feedback, contests, culture, customer loyalty, customer service, customers, facebook, foursquare, hospitality, hotels, LinkedIn, loyalty, marketing, social media, starwood, sugarcrm, Twitter, workplace

Do Customer Loyalty Programs Really Work?

May 02, 2011 Apryl Hanson No comments

Ten years ago a customer loyalty program was a new invention among marketing teams, who, like myself, was desperate to find a way to entice customers to come back for more. But nowadays, every store you shop at, and every

Posted in: CRM, Fun Stuff Tags: airlines, best buy, customer, hilton, hotels, loyalty, purchases, retail, southwest

Tag Archives: hotels

Do Customer Loyalty Programs Really Work?

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Tag Archives: hotels

Change Management and the Top 10 Tips for Social CRM Deployment

Do Customer Loyalty Programs Really Work?

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