Tag Archives: loyalty

#blyDEA No. 47 – Your Net Promoter Score is a Great Predictor of Future Revenue

#SageSummit 2012 is now only 47 working days away!  Yippie!!  In light of this, we’ve decided to create virtual forums a la Twitter to provide a space so everyone can share or ask questions about their ideas (or #blyDEAs as

Change Management and the Top 10 Tips for Social CRM Deployment

By now it should be old news that the strength of social media depends entirely on the connections that are established.  As each day passes though, more and more companies seem to be realizing that having a good social CRM

7 Ways to Show Your Customers You Love Them

These days every customer counts, so why frequently are so many companies losing them? Between moving away or passing away and switching to a competitor — the excuses are many for why customers may jump ship. But the No. 1

Do Customer Loyalty Programs Really Work?

Ten years ago a customer loyalty program was a new invention among marketing teams, who,  like myself, was desperate to find a way to entice customers to come back for more. But nowadays, every store you shop at, and every

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